How do I get my typesetting or layout to you?
If your layout does not fit our standard format and is camera-ready (in good clean shape and sharp), you may want to send it to us via US Mail. If your type is simple (no artwork and common font), you can fax it to us and usually we can do the typesetting. If you have your typesetting stored in a document file, you can send it by attaching it to Email. All typesetting performed by Jet Press will be faxed or mailed to you for your approval and signature to be faxed back.

How do I get my artwork to you?
Most layouts and artwork can be sent via US Mail. If you have your artwork saved in a file, you can send it by attaching it to an Email (please remember to reference your order confirmation number).

How do I know what type of paper I have?
Most proprietary grades of paper (Classic® Laid, Classic® Linen, etc.) will have a watermark. Hold your envelope open and hold it up to the light. The watermark should be readable. If you already have envelopes and letterheads, the best way to assure a match is to send us a sample via US Mail or to look at the box or the invoice that accompanied them.

How do I find out what kind of paper I want?
We can send you a sample packet which covers our stocks. If you have an idea of which paper you prefer, we can narrow the colors down pretty quick.

What are the common sizes of envelopes?

Catalog envelopes are available in 6" x 9", 9" X 12" and 10" x 15".
Booklet envelopes are available in 6" x 9", 9" X 12" and 10" x 15"
Catalog and booklet envelopes have gummed flap closures only and do not have clasps.

What if the envelope size that I need is not listed in your price list?
Contact us directly and we'll help you personally.

What is standard window location and size for envelopes?
A standard window is 1-1/8" tall and 4-1/2" wide. Standard window placement is 7/8" from left side of envelope and 1/2" from bottom. If you window is in any other position or is another size, then you need a special window. The only exception is for a #8- 5/8 envelope (please call us if this is the case). Most programs such as QuickBooks® use a standard window.

Can you provide printed forms and bulk copies?
Yes, we can do forms and large quantity copying. Please keep in mind that forms can be printed on both sides and we can also pad your forms. Please call toll free (800) 499-2399for printed forms, bulk copy and multi-pari NCR® form pricing.

What about 2nd sheets?
We offer blank stock to match all stationery ordered. Please call toll free (800) 499-2399 for information and pricing.

After I place an order, can I change or cancel it?
You may cancel or change an order up until the time that printing begins. If preparation has begun or been done (such as typesetting, artwork, stripping, or negatives), you may incur a small fee. Call immediately when you notice that changes need to be made or if you need to cancel an order.

Is your ink laser-safe?
Yes, our ink is laser-safe. This simply means that the ink used is designed to withstand the heat that may be put out by a laser printer or copier.

Do you charge extra for colored ink?
There is no extra charge for colored ink.

Do you charge extra for screens?
A screen is of lighter density than regular print. There is no extra charge for printing screens in most cases, although you may incur some extra charge in artwork preparation. Shades of screens vary in density, (example a 10% screen will be very light whereas an 80% screen will be almost as dark as regular print.)

My order is prepaid, but what if I am not satisfied when I receive it?
We try to take extra steps to ensure that you receive high quality printing exactly as you ordered. All ~ order typesetting and layout will be faxed or mailed to you for your approval. You must sign the approval form and fax or mail it back to us. If you send us some artwork or an image that we do not believe will come out sharp, we will contact you and let you know. If we commit an error and you report the error to us within 10 days of your receipt of the order, we will reprint the order for free. If the goods are damaged during shipment, we will help you file a claim with the shipping company. Please do not return any items to us without first contacting us for prior authorization.

Basic information on products and ordering may be found on the Home page.
If your question is not found above, or is not adequately answered, please contact Jet Press with any questions.